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EXIN VeriSM™ Essentials Sample Questions (Q31-Q36):

NEW QUESTION # 31
What is the first step in building a customer journey map?

A. Plan
B. Define
C. Investigate
D. Research

Answer: B

NEW QUESTION # 32
How does governance flow through an organization?

A. Via good planning in the higher levels of the organization, where it is critical that there is a clearly stated mission and vision with key objectives defined.
B. Via organization-wide gatherings once or twice a year, where owners/stakeholders present the mission, vision and objectives, and take feedback from employees.
C. Via delegation from owners to a governing body, who authorize organizationalcapabilitiesto take actions to create and support the outcomes to consumers.
D. Via performance contracts between an employee and his or her manager, making everybody responsible for part of the strategy.

Answer: C

NEW QUESTION # 33
How can Agile be used to support service management?

A. Agile cannot be used as it is a project management-only practice
B. For building products and services iteratively
C. To build all service management processes like traditional waterfall projects
D. For easy acceptance of all service management practices across the entire organization

Answer: B

NEW QUESTION # 34
There is a challenge that teams may operate in silos.
What is a recommendation that management should do to overcome this challenge?

A. Provide team-building activities for each team
B. Implement one-on-one meetings between team members
C. Share information on the organization's strategies
D. Reward teams who achieve their goals ahead of target

Answer: C

NEW QUESTION # 35
Emotional intelligence defines two main competencies: personal and social.
Which two skills belong to the social competence?

A. Social content management and using social techniques
B. Knowing social media and what people or situations can influence us
C. Joining social groups and actively communicating with them
D. Social awareness and relationship management

Answer: D

NEW QUESTION # 36
......

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Braindump VERISME Pdf, VERISME Cert Exam

VERISME Cert Exam | VERISME Valid Test Prep

EXIN VeriSM™ Essentials Sample Questions (Q31-Q36):

Braindump VERISME Pdf | Valid EXIN VERISME Cert Exam: VeriSM™ Essentials

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