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Holders of the Salesforce CRT-251 certification are highly sought-after in the job market. Salesforce Certified Sales Cloud Consultant certification is a testament to an individual's expertise in sales cloud consulting and their ability to implement and configure Salesforce Sales Cloud solutions. Salesforce Certified Sales Cloud Consultant certification also demonstrates an individual's commitment to continuous learning and professional development.

Salesforce CRT-251 exam is intended for experienced sales cloud consultants who have a deep understanding of Salesforce Sales Cloud functionality and are proficient in creating sales solutions that meet the unique needs of each client. CRT-251 Exam covers various topics, including sales processes, data management, reporting, and forecasting. Candidates are required to have practical experience in implementing sales cloud solutions and should be able to analyze client requirements and design customized solutions accordingly.

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Salesforce Certified Sales Cloud Consultant Sample Questions (Q28-Q33):

NEW QUESTION # 28
Universal Containers (UC) has launched Salesforce Chat and staffed its contact center with agents to chat with website visitors who ask questions about commercial containers. When UC used to outsource its contact center work, reports from the vendor showed that about 15% of chat conversations would result in a new lead. Management wants better visibility into Chat's influence on lead creation in order to continue the program.
How can the consultant provide the insights UC needs to justify using Chat with internal contact center staff?

A. Add a custom field on the Chat Transcript object so agents can check a checkbox when a conversation results in a new lead. Create a report using the custom field.
B. Create a lead report that identifies the number of new leads with the lead source "Chat".
C. Ask the marketing department to provide the program with Google Analytics data for the commercial containers web pages.
D. Install the Chat (Live Agent) Dashboard package from the AppExchange. Add a chart to the dashboard to show the number of agent chats associated to new leads compared to the total number of agent chats for the period.

Answer: A

NEW QUESTION # 29
The members of an opportunity team at Universal Containers are working together to close an opportunity.
The sales engineer on the team is having trouble keeping up with the active quote. How can the sales engineer identify the opportunity's active quote?

A. Reference the last modified date on the quotes.
B. Follow the opportunities' quotes in Chatter.
C. Reference synced quote history on the opportunity.
D. Reference the synced quote field on the opportunity record.

Answer: D

NEW QUESTION # 30
Universal Containers (UC) has an Account Hierarchy of customer accounts, with parent accounts representing corporate headquarters and child accounts representing franchises. The VP of sales believes that many franchises are missing from UC's Sales Cloud org because sales reps are unaware of them.
What should the consultant recommend to fill in the missing franchises?

A. Download the Data Quality Analysis Dashboard from AppExchange.
B. Utilize Sales Engagement to add an External ID to the data.
C. Implement a data enrichment package from AppExchange.

Answer: C

Explanation:
A data enrichment package from AppExchange can help identify and fill in missing data, such as unlisted franchises, by integrating external data sources to supplement Salesforce records. These packages typically use third-party data services to provide additional account information, ensuring that sales reps have a more complete view of account hierarchies.
This approach aligns with Salesforce's recommendations for managing account data and enhancing the quality of CRM records, as data enrichment tools can automatically update and add missing entries.

NEW QUESTION # 31
A Consultant for Cloud Kicks Sales Cloud has proposed implementing an Account Hierarchy. What impact could the redesign have on the org?

A. A user who owns an Account at the bottom of the hierarchy has access to all parent Accounts.
B. The ownership of an Account determines the visibility of the Account Hierarchy.
C. The Account Hierarchy can be visualized from all levels in the structure.
D. The value of all Opportunities in an Account Hierarchy are visible on the parent Account

Answer: C

NEW QUESTION # 32
The sales team at Cloud Kicks needs to track the number of retail locations for each of its leads. Once the lead is converted, the sales team wants to see the number of retail locations related to their customers. The service team also wants to view this information.
What should the consultant do to meet this requirement?

A. Create a custom object related to the Account and Lead objects to store the retail locations.
B. Map the custom field from the Lead object to the custom field on the Account object during lead conversion.
C. Add roll-up summary fields to calculate the number of retail locations related to the Account and Lead objects.

Answer: B

Explanation:
To meet the requirement for Cloud Kicks, where both the sales and service teams need visibility on the number of retail locations associated with leads and customers, mapping a custom field from the Lead object to the Account object during lead conversion is the best solution. This approach ensures that the retail location information is carried over from the lead to the account once the lead is converted. This aligns with Salesforce's recommended practice for managing lead conversion and preserving critical data.
Here's how it works:
Custom Field Mapping: In Salesforce, custom fields on the Lead object can be mapped to custom fields on the Account, Contact, or Opportunity objects. When a lead is converted, the data in these fields will automatically transfer to the corresponding custom fields in the resulting records.
Data Consistency Across Objects: By mapping the custom field from Lead to Account, the sales and service teams will have a consistent view of the retail locations both during the lead phase and after conversion to a customer account.
Visibility and Access: Since both the sales and service teams need access to this data, mapping the field ensures that it remains available and visible on the Account object, where it can be referenced in account-related activities and service cases.
In this scenario, Option A would require creating a new custom object and building additional relationships, which may complicate the data model unnecessarily. Option C, using roll-up summary fields, is not applicable here, as roll-up summaries are typically used for parent-child relationships on related records and not for field mapping during lead conversion.
For more information on lead conversion and custom field mapping, refer to Salesforce's official documentation on Mapping Custom Lead Fields for Lead Conversion. This document outlines how custom field mapping functions during lead conversion, allowing for seamless data transfer to maintain information continuity between lead and account records.

NEW QUESTION # 33
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CRT-251 Dumps Discount, Prep CRT-251 Guide

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Salesforce Certified Sales Cloud Consultant Sample Questions (Q28-Q33):

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